Shipping policy


Product Availability

  • Fresh Fruits — Available for shipping within California, Arizona, and Nevada only.
  • Fruit Plants — Local Pickup Only. Shipping is not available for live plants.
  • Cuttings — Available for shipping. Shipping charges are calculated and added at checkout based on the destination and order size.

Free Shipping

We offer FREE standard shipping on all fresh fruit orders within California, Arizona, and Nevada.

No minimum purchase is required unless otherwise stated on our website.

Order Processing

To ensure maximum freshness, all fruit is harvested to order and shipped Monday through Wednesday.

Orders are typically processed within 1–2 business days after payment has been received.

Orders placed on weekends or holidays will be processed on the next business day.

During peak harvest periods or promotional events, processing times may be slightly longer. If a significant delay occurs, we will notify you as soon as possible.

Delivery

Delivery times vary by destination and carrier.

Most fresh fruit orders arrive within 1–3 business days after shipment.

Because our products are highly perishable, we strongly recommend that someone be available to receive the package upon delivery and refrigerate the fruit promptly.

Freshness Commitment

Every fruit is harvested at peak ripeness, carefully inspected, and packed to provide the highest quality possible.

Because fresh fruit is a natural product, slight variations in size, color, shape, and appearance are normal and do not affect quality or taste.

Shipping Delays

While we make every effort to ship orders on schedule, we cannot guarantee carrier delivery times.

We are not responsible for delays caused by:

  • Weather conditions
  • Natural disasters
  • Carrier service interruptions
  • Holidays
  • Other circumstances beyond our control

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for orders that are delayed, lost, or delivered incorrectly due to inaccurate or incomplete shipping information.

If an order must be reshipped because of an incorrect address, additional shipping charges may apply.

Damaged or Quality Issues

Your satisfaction is important to us.

If your order arrives damaged or you experience a quality issue, please contact us within 24 hours of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the fruit and the shipping box (including the shipping label, if possible)

We will review each claim promptly and, when appropriate, may offer a replacement, store credit, or refund at our discretion.


For Pick Up Orders

Pick up Location

The exact pickup address and instructions will be provided in your order confirmation email.

Order Processing

  • Local pickup orders are typically prepared within 1–3 business days.
  • You will receive an email notification when your order is ready for pickup.
  • Please do not arrive before receiving your pickup confirmation.

Pickup Hours

Pickup is available by appointment during designated pickup hours. Customers are encouraged to schedule a pickup time in advance to ensure staff availability.

Identification

Please bring:

  • A copy of your order confirmation (printed or digital), and
  • A valid photo ID matching the name on the order.

Fresh Fruit Orders

Because our fruits are harvested fresh, pickup dates may vary depending on harvest schedules and product availability. We will contact you if any adjustments are needed.

Missed Pickups

Orders should be picked up within 7 days of receiving the pickup notification.

For fresh fruit and other perishable products:

  • Orders not picked up within the designated pickup window may not be eligible for refunds or replacements.
  • We reserve the right to dispose of perishable items that are not collected on time.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been harvested, prepared, or packaged for pickup, cancellations or refunds may not be available.

Liability

Once an order has been picked up, responsibility for the product transfers to the customer. Fortule Farms is not responsible for product quality issues resulting from improper storage, transportation, or handling after pickup.

 

If you have any questions regarding shipping or pick up order, please contact us.